||What is Gold
Class, What is the Gold Class Advantage & Why Should I Care?
|Gold Class can mean a better repair experience. A May, 2013 study of 18,000 collision repair shops found
Gold Class shops outperformed other body shops by 47% in shop performance such as how long it takes for customers to get their cars back, the accuracy of the initial estimate, & customer satisfaction.
After an accident, you want peace of mind knowing your vehicle's been correctly repaired. Gold Class collision repair shops have trained techs
who know how to make the proper repairs to retain the safety & structural integrity of your vehicle.
Many insurers & vehicle makers require or recommend Gold Class shops.
Review these Gold Class-supporting organizations -
Vehicle Makers: Acura, Chrysler, Honda, Infiniti & Nissan. Insurers: AAA, NCNU, Allstate, Erie, MetLife, Safeco & USAA.
As vehicles incorporate new materials & technologies,
for proper repairs, current training becomes increasingly important. Gold Class shops are trained to know:
How to make the right decisions for a safe repair, How to find hidden damage, The latest repair procedures & technologies
& which parts to repair or replace.
Before repairs ask: Are you a Gold Class Shop? Do you
use 3-D to return my vehicle to spec? Do you have experience working with my model? What warranty comes with the work? You can ask how long the repair will take, but the answer may be inaccurate. Gold Class shops are trained to find hidden damage
so they're likely to give a more accurate estimate, instead of being overly
optimistic only to delay you later with unanticipated repairs & parts orders.
Only 10% of collision repair shops complete Gold Class rigorous training requirements
- the industry standard for complete, safe & quality repairs.
So make the smart choice for your family’s safety & for your peace of mind. Choose Gold Class trained repair pros
like BRADY'S AUTO BODY & COLLISION REPAIR CENTER.
|For almost 25 years,
AutocheX has been a leading provider of customer satisfaction measurement
services to the collision repair industry. As a leading provider of Property &
Casualty claims technology solutions, Mitchell processes over 50 million annual
transactions for over 300 insurance companies / claims payers & over 30,000
collision repair facilities throughout North America.
AutocheX's Premier Achiever Award recognizes top-performing auto body repair
shops / collision repair facilities (from 41 states & B.C.) of all sizes - from
small, family-run businesses to large consolidators - for their exceptional
achievements in customer service & satisfaction.
The award is based on customer satisfaction scores as measured by AutocheX,
either independently or as part of an insurance-sponsored repair program.
Participating insurance programs include 7 of the top 25 carriers in North
America. From the thousands of customer surveys, only a handful are rated best
in consistently delivering top-notch service.
In an industry of nearly 50,000 North American shops, qualifying as one of the
400 Premier Achiever Award recipients places the collision shop winners in
highly exclusive company. Only 4% of North America's Collision Repair Facilities
(that use the AutocheX service) attained scores in the top 5% of facilities &
were able to receive this top Award.
Since the award program was launched in 2002, AutocheX has presented over 3,500
Premier Achiever Awards to industry-leading collision repair facilities. The
Award recognizes those that truly represent the 'best of the best' - North
America’s elite & exceptional collision repair facilities. Clearly, to achieve
extraordinary customer satisfaction ratings these facilities go the extra mile
for their customers. They consistently demonstrate their commitment to customer
service as reflected by their extremely high customer satisfaction scores.
Autochex thanks top-performers for their ongoing commitment to providing an
exceptional collision repair experience for their customers.
It’s important for Mitchell to recognize these efforts & honor those teams that
have gone above & beyond to achieve extremely high customer satisfaction scores
& consistently deliver some of the industry’s best service with the annual
Premier Achiever Award as a way of honoring collision repair facilities that
have proven their devotion to quality, service & customer satisfaction. The
honor brings recipients industry recognition that sets their organization apart
from their competition.
AutocheX Premier Achiever Award for Excellence in Customer Service &
Satisfaction is for collision repair shops that consistently achieve
extraordinary high customer satisfaction ratings & scores - well above the norm.
The Repair shop's high satisfaction scores reflect their daily, ongoing
commitment to their customers & the values they strive for: Integrity, Value &
Performance. Customer satisfaction is their highest priority & the AutocheX
awards help to reinforce that message. This award solidifies & motivates their
personnel to continue to strive to meet & exceed the expectations of their
community, partners & customers. AutocheX Premier Achiever Award: The Industry’s
Best Repair Shops - highest performing, quality focused collision repair
facilities in the industry & dedication to consistently deliver a superior
customer experience when customers are in need.